Refund policy

The short version: if your Growbie doesn't grow, we replace it for free. For everything else, you have 30 days.

The Happy Grow Guarantee

Every Growbie is covered by our Happy Grow Guarantee. If your Growbie doesn't sprout, we'll send a free replacement — no return, no receipt, no questions asked. Just contact us at hello@growbies.com.

Returns

Unopened items can be returned within 30 days of delivery for a full refund. To start a return, email hello@growbies.com with your order number. Return shipping is paid by the customer unless the return is due to our error.

Opened Growbies can't be returned — each one contains live seed, so once it's been opened or watered it can't be restocked. If yours doesn't grow, that's exactly what the Happy Grow Guarantee is for.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery (a photo helps). We'll send a replacement or refund you in full — whichever you prefer.

Refund processing

Once your return or claim is approved, refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at hello@growbies.com.